Terms and conditions
Making A Purchase
Please note - The cut off time for orders to be processed for next day delivery is 2pm Monday to Friday.
Orders received by us after 2pm will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day ie Monday with the exception of a bank holiday (UK).
We accept the following methods of payment:
Cash, cheque or BACS/CHAPS with order or collection in person, Amex, Mastercard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta, Visa Electron, Paypal. We regret we are unable to despatch goods until paid for or payment terms have been agreed between us.
You may send your credit card information via phone, fax, post or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Shipping & Handling
We ship your goods in a variety of ways, either using our own transport wherever possible or with national couriers including DPD, Yodel, Nightfreight, & Palletroute.
Economy delivery is FREE for orders over £100 (Exclusive of VAT) for deliveries within mainland UK (Excluding Scottish Highlands. Orders must be placed before 2pm).The free economy service does not apply to made to measure boxes.
Mainland UK
Over £100 + VAT – Free 4 – 5 working day delivery (Excludes made to measure boxes & bulk box orders with longer lead time)
Under £100 + VAT:
6 – 10 working days - £5.99 + VAT
4 – 5 working days - £7.99 + VAT
2 – 3 working days - £9.99 + VAT
Next working day - £14.99 + VAT
Premium UK Mainland Service
Next working day by 12pm - £24.99 + VAT
Next working day by 10.30am - £49.99 + VAT
Saturday delivery - £24.99 + VAT
Saturday delivery by 12pm - £64.99 + VAT
Saturday delivery by 10.30am - £69.99 + VAT
Sunday delivery by 12pm - £74.99 + VAT
Sunday delivery - £29.99 + VAT
Northern Ireland
6 – 10 working days - £19.99 + VAT
4 – 5 working days - £24.99 + VAT
2 – 3 working days - £29.99 + VAT
The Republic of Ireland
6 – 10 working days - £14.99
4 – 5 working days - £19.99
2 – 3 working days - £24.99
Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Channel Isles, Scilly Isles
6 – 10 working days - £29.99 + VAT
4 – 5 working days - £39.99 + VAT
2 – 3 working days - £49.99 + VAT
International Deliveries
We can ship your order to virtually any destination worldwide however you will need to contact us prior to ordering as the shipping charges will vary depending on the size & weight of the goods you wish to order.
Collection in Person - Free
Office/Factory/Collection Address:
Postpack Ltd
Hollis Road, Grantham, Lincolnshire, NG31 7QH, UK
Tel: 01476 515931
Fax: 01476 592155
Please note we regret we are unable to ship goods to a P.O.Box address.
Please ensure you select the correct country location when proceeding through the checkout. Failure to do so will delay your order.
Every effort will be made by us to deliver the goods within the agreed delivery period, but no guarantee of delivery date is implied and we shall not be liable for loss or damage occasioned by any delay in delivery.
Where you fail to accept deliveries in accordance with the terms and conditions of the order, the balance of undelivered goods shall be invoiced to you, the goods being held at your risk and any storage and additional delivery costs will be charged.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Delivery Schedule
You must inform us within 14 calendar days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You can request that goods are left at your address if there is no one to sign for them however you must be aware that this is done so entirely at your own risk. We cannot be responsible for goods left without a signature if you have requested us to do so. You can advise us if you wish us to leave your goods (including any other special instructions) at the shop checkout stage.
Orders are normally packed in protective outers and or wrapped in polythene however this ensures that they are only showerproof at best and will not protect goods for long in the event of persistent rain.
Your goods are normally shipped with a third party courier such as DPD, Yodel, DX & Parcelforce. The specific courier used will be at our discretion & will depend on factors such as your location, the nature of your order or the delivery service you request. For this reason, we regret we are unable to accept requests for delivery using a specific courier.
Unless you have specifically instructed us to leave your goods if you are out, no delivery will be made without a signature. Instead, the carrier will put a card through the door to advise that a delivery has been attempted. It is your responsibility to then contact the courier to arrange a mutually convenient time for re-delivery. If the courier is not contacted within 7 days they will return the goods to us. Should you then still require the goods we reserve the right to charge you a further delivery charge to compensate us for the extra costs we will have incurred. This will be the same as the original charge.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Please note we regret we are unable to ship goods to a P.O.Box address.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Back Orders
If your item is not in stock, we will place it on back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. We reserve the right to substitute out of stock items with those of a suitable equivalent of equal or higher value.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Tax Charges
All prices for orders delivered within the UK are subject to VAT at the standard UK rate of 20%.
Where the buyer is outside the EU VAT will be charged at 0%.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Credit Card Security
Online credit card transactions are processed by Sage and / or Paypal secure servers. We do not capture card details on our own site. If you give us your card details directly they are destroyed once payment has been made. We do not retain your card details in any format.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Guarantee & Returns
Goods are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us.
If you choose to return goods you must notify us within 14 calendar days of receiving delivery otherwise no claim will be entertained.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged. You must notify us of faulty or damaged goods within 14 calendar days of receiving delivery otherwise no claim will be entertained.
Your right to return goods applies only to our standard catalogue product range. We regret we are unable to accept returns for custom made or bespoke products that we have produced specifically for you to your instructions except where we are at fault for any errors or omissions. In these circumstances, we reserve the right to provide a suitable replacement or remake the goods to your satisfaction. Where we have agreed to hold goods for delivery to an agreed schedule we cannot be held liable for any fault, loss or damage to those goods in the event that delivery exceeds that which has been agreed. Should any agreed schedule overrun we reserve the right to deliver the full amount to you. Where delivery is not possible we reserve the right to make charges for storage & delivery or at our discretion, dispose of the goods. In this instance, no refunds will be made or claims entertained.
To return goods to us you must first contact us to obtain a Goods Returns Form.
Telephone customer services on 01476 515931 or email us at sales@postpack.co.uk.
The Completed Goods Returns Form must accompany any returned goods. Goods returned to us without a completed Goods Returns Form are sent at your own risk & we accept no responsibility for any goods returned to us without a completed Goods Return Form.
Your statutory rights remain unaffected.
Your rights to return goods are protected under the Consumer Contracts Regulations.
Address for Returns
Postpack Ltd
Hollis Road, Grantham, Lincolnshire, NG31 7QH, UK
Tel: 01476 515931
Fax: 0845 071 0759
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01476 515931 or fax us on 0845 071 0759 or write to us at Hollis Road, Grantham, Lincolnshire, NG31 7QH UK.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Our Liability to you
We shall have no liability to you for loss, damage, expenses or other claims for compensation arising from any delays or failure to supply. We will not be liable to you, or deemed in breach of our contract with you if any delay, damaged or unfulfilled products that are beyond our reasonable control.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Privacy
Postpack does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Postpack does not send random marketing emails to personal email addresses (spam). (Other than to advise registered customers of order confirmation details, their order status, forgotten login names & passwords & provide them with ongoing customer loyalty discount codes).
Postpack confirms that it conforms with the requirements of the Data Protection Act 1998 and is registered with the Information Commissioner's Office No Z9751644
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Quotations
All quotations are subject to withdrawal or amendment at any time prior to confirmation by us or an order for goods referred to therein and are also subject to materials being available at the time of acceptance of order. Clerical errors are subject to correction. Standard quotations are valid for 30 days.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Prices
Where the quantity ordered is less than that quoted for or delivery is ordered in installments less than those specified in the quotation, the prices are subject to adjustments as appropriate.
In the event of any change in the cost of raw materials required to fulfill the order, prices quoted may be subject to an appropriate variation. We will always contact you first to ensure that the price is acceptable.
To be eligible for the We'll beat any comparable quote, the following conditions apply:
- The quote must be from a verified packaging supplier and issued in the last 30 days
-The packaging material must be comparable in quality, material, size and quantity
- The quote must be provided to us in writing, either via mail or in print
-The value of the quote must including all packaging materials, taxes, shipping and any additional fees
Please note, any quote cannot be combined with any other offer, discount or promotion. We reserve the right to modify or terminate the offer at any time without prior notice.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Credit Accounts
You are welcome to apply for a 30-day credit account which are subject to satisfactory references.
Credit accounts should be settled at the end of the calendar month following the month during which the goods are despatched.
Delay in payment - In the event you fail to comply with our above mentioned terms of payment we reserve the right to cancel any other agreements with you subsisting at the time relating to goods to be sold or supplied or relating to work to be done.
Interest will be charged on all overdue outstanding accounts at the rate of 6% per month.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Remittance Terms
All orders require payment before goods are despatched with the exception of customers who have a 30-day credit account by prior agreement with Postpack.
The property in the goods shall not pass to you until you have paid the full purchase price.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Artwork, Print Stereos & Tooling
Unless otherwise specified, printing stereos & tooling will be supplied at cost.
We will accept no responsibility for errors in proofs, which have been passed by you.
Quotations for printing are made subject to the suitability of copy matter and are made on the basis of the use of our standard range of ink colours, any deviation from which may at our discretion incur an extra charge.
Please note that we reserve the right to dispose of any Die Cutting Formes/Printing Stereos if not used after 12 months have passed since the last order. This may be done without notification.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Force Majeure
Every effort will be made to carry out any contract based on the quotation but the due performance of it is subject to variation or cancellation owing to Act of God, War, Strike, Lock-out, Fire, Flood, Drought, Riot, Civil Commotion, restriction by Government or other competent authority or any other cause beyond our control, or owing to our inability to procure materials or articles except at enhanced prices due to any of the foregoing causes.7.4.